TripRodeo Cancellation, Reschedule & Refund Policy

Last Updated: November 1, 2024

At TripRodeo, we are committed to providing a seamless booking experience for our customers. However, we understand that travel plans may change. To ensure transparency and fairness, please review the following policies on cancellations, rescheduling, and refunds.

1. Cancellation Policy

1.1 How to Cancel

To cancel a reservation, please send a written request to bookings@triprodeo.com with your booking reference number and reservation details. Cancellations will be processed only after we receive written confirmation from you.

1.2 Cancellation Charges

Upon cancellation, a minimum charge of 3% of the total booking amount will be deducted to cover payment gateway and transaction fees, irrespective of the cancellation date.

Additional Cancellation Fees:

15 Days or More Before Check-In: 30% of the booking amount.
7 to 14 Days Before Check-In: 50% of the booking amount.
2 to 6 Days Before Check-In: 75% of the booking amount. Rescheduling not allowed.
Less Than 48 Hours Before Check-In: 100% charge. No refunds or rescheduling.

1.3 No-Show Policy

If you fail to check in without prior notice, no refund or rescheduling will be provided.

1.4 Special Event Reservations

Bookings for peak events (New Year’s Eve, Christmas, festivals) are fully non-cancellable and non-reschedulable.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds are subject to applicable cancellation charges based on the timeline.

2.2 Processing Time

Refunds will be processed within 3 to 7 working days.

2.3 Mode of Refund

Refunds are credited to the original payment method in INR.

3. Rescheduling Policy

3.1 One-Time Free Rescheduling

One-time free rescheduling is allowed based on availability.

3.2 Eligibility

Rescheduling must be requested at least 7 days before check-in and within 60 days of original booking.

3.3 Conditions

Only one reschedule allowed.
Once rescheduled, booking cannot be cancelled/refunded.
No rescheduling within 7 days of check-in.

4. Dispute Resolution

For disputes, email bookings@triprodeo.com with subject "Payment/Refund Dispute".

5. Policy Modifications

TripRodeo reserves the right to modify these policies at any time. Updates will be available on the website.

6. Acknowledgment

By booking with TripRodeo, you agree to all these terms.

For any further assistance, please email bookings@triprodeo.com.